Someone with an eye for detail and the skills to perform.
Someone with an attitude to deliver and a passion to delight.
Job Summary :
The Front Desk Agent will be dynamic and efficient to serve all guests with a professional, warm and positive attitude. She / he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests.
Duties and Responsibilities
1. To welcome and register guests in a hospitable and efficient manner.
2. Assist guests with queries.
3. Sell hotel services as appropriate to generate increased revenue.
4. Ensure security of cash and safe deposits, keys and floats.
5. Taking messages for management and guests efficiently.
6. Checking guests out, handling credit cards, ledger payments, cheque and cash according to laid down procedures.
7. To balance all payment methods and floats with daily banking before going off shift.
8. Ensure reception area / foyer and back office is kept clean and tidy
9. Provide an efficient handover.
10. Ensure regular guest information is kept up to date.
11. Report guest feedback to relevant personnel.
12. Abide by relevant fire and health and safety procedures.
Shangri-La Barr Al Jissah Resort & Spa
Muscat, Sultanate of Oman
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels : the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites.
The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
The resort is only 15 minutes to Muttrah Souk, the old city of Muscat, the Ruwi business district, and within easy access to many local shopping and cultural attractions.
Muscat International Airport is just 45 minutes away.