Position Summary :
Leads implementation of complex logistics software solutions with customers at their sites including project planning and development of functional and technical requirements;
conducting test events, customer training, data collection and integration; and development of technical and functional documentation.
Essential Functions :
Leads development and implementation of project plans to meet customer program requirements and other requirements documents for customer staffing and approval.
Coordinates the support plan requirements development and allocation.
Executes implementation task to cost, quality and in accordance with the program / project integrated master schedule to support delivery of all contract deliverables.
Tracks established performance metrics. Leads program management reviews and technical management reviews.
Supports development of functional and technical requirements for product design. Works closely with the customer to codify requirements.
May lead or coordinate engineering change proposals, including baseline support concept.
Researches, provides technical information and establishes processes to develop and maintain support products, engineering data and integrated support infrastructure.
Coordinates between organizations and leads the development and implementation of support products.
Develops detailed test cases for use in testing software components for user acceptance testing of software to be released to the customer.
May instruct others on the business processes of the client and describe how those processes affect the testing of the software.
Validates deliverables per contract requirements. Leads site surveys and go-live efforts, working closely with the customer and documenting user acceptance.
May oversee customer data conversion.
Leads development of technical and functional documentation, including operating procedures, tailoring documents, and blueprints that specify the software functional requirements, data flow and process flow.
Responds to customer inquiries and documents issues. Coordinates responses and verifies resolution. Assists in the development of the customer contact plan.
Conducts product demonstrations and / or technical reviews with the customer.
Conducts customer training and instruction, both classroom and over-the-shoulder, on business and functional processes related to the software.
Provides support to workshops, test events, training development, data collection and integration and development of technical and functional documentation.
May provide technical proposal inputs and assist with responses to request for proposal and in the development of requests for information and resolution.
Performs other duties as assigned.
Typical Education and / or Experience Qualifications :
Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
Preferred Skills :
Experience with GOLDesp software essential as the candidate will be the proponent for our Move and Fuel Management applications, in direct customer contact each day.
Experience in military logistics management is essential.Again, daily contact with the customer requires the successful candidate to be familiar with how militaries execute fuel and transportation operations.
Understanding the customer perspective will make candidates more effective as a proponent for GOLDesp.
Experience working in Oman or the wider Middle East highly desirable.Comfort with the culture will make candidates effective more quickly and allow the candidate to build customer relationships.
Candidates must be able to manage a complex and broad range of responsibilities and able to prioritize and deconflict varying demands.
This is a busy and demanding role.
Candidates must be comfortable working in a project environment and be prepared to work in austere conditions on remote locations on occasion, in support of implementation efforts.