Logistics SME
Tapestry Solutions
Oman
منذ 22 يوم

Position Summary :

  • Leads implementation of complex logistics software solutions with customers at their sites including project planning and development of functional and technical requirements;
  • conducting test events, customer training, data collection and integration; and development of technical and functional documentation.

    Essential Functions :

  • Leads development and implementation of project plans to meet customer program requirements and other requirements documents for customer staffing and approval.
  • Coordinates the support plan requirements development and allocation.

  • Executes implementation task to cost, quality and in accordance with the program / project integrated master schedule to support delivery of all contract deliverables.
  • Tracks established performance metrics. Leads program management reviews and technical management reviews.

  • Supports development of functional and technical requirements for product design. Works closely with the customer to codify requirements.
  • May lead or coordinate engineering change proposals, including baseline support concept.

  • Researches, provides technical information and establishes processes to develop and maintain support products, engineering data and integrated support infrastructure.
  • Coordinates between organizations and leads the development and implementation of support products.

  • Develops detailed test cases for use in testing software components for user acceptance testing of software to be released to the customer.
  • May instruct others on the business processes of the client and describe how those processes affect the testing of the software.

  • Validates deliverables per contract requirements. Leads site surveys and go-live efforts, working closely with the customer and documenting user acceptance.
  • May oversee customer data conversion.

  • Leads development of technical and functional documentation, including operating procedures, tailoring documents, and blueprints that specify the software functional requirements, data flow and process flow.
  • Responds to customer inquiries and documents issues. Coordinates responses and verifies resolution. Assists in the development of the customer contact plan.
  • Conducts product demonstrations and / or technical reviews with the customer.
  • Conducts customer training and instruction, both classroom and over-the-shoulder, on business and functional processes related to the software.
  • Provides support to workshops, test events, training development, data collection and integration and development of technical and functional documentation.

  • May provide technical proposal inputs and assist with responses to request for proposal and in the development of requests for information and resolution.
  • Performs other duties as assigned.
  • Typical Education and / or Experience Qualifications :

    Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.

    Preferred Skills :

  • Experience with GOLDesp software essential as the candidate will be the proponent for our Move and Fuel Management applications, in direct customer contact each day.
  • Experience in military logistics management is essential.Again, daily contact with the customer requires the successful candidate to be familiar with how militaries execute fuel and transportation operations.
  • Understanding the customer perspective will make candidates more effective as a proponent for GOLDesp.

  • Experience working in Oman or the wider Middle East highly desirable.Comfort with the culture will make candidates effective more quickly and allow the candidate to build customer relationships.
  • Candidates must be able to manage a complex and broad range of responsibilities and able to prioritize and deconflict varying demands.
  • This is a busy and demanding role.

  • Candidates must be comfortable working in a project environment and be prepared to work in austere conditions on remote locations on occasion, in support of implementation efforts.
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