IBX Operations Supervisor
Equinix
OMAN OFFICE
منذ 6 يوم

Job Summary :

Performs troubleshooting and supports customers. Supervises the project team.

Typically has fewer than 2 years of supervisory experience and is not fully proficient in all areas of responsibility.

Systems Support

  • Troubleshooting and fault resolution of reported / detected faults by investigating the issue, identifying the cause and implementing the required fix
  • Summarizes the findings during the troubleshooting and produces incident reports for the customer
  • Installation

  • Understands customer cabling requirements, performs site surveys, provides cost estimates to sales and installation of new cables
  • Performs testing of cables before handing to customer
  • Vendor Management

  • Manages, briefs, and instructs vendors for installation, testing, and labeling
  • Maintenance

  • Performs preventive maintenance to IBX equipment to prevent faults from occurring
  • Leadership

  • Assigns, instructs, and supervises IBX Technicians
  • Plans core duties for IBX Technicians to complete
  • Ability to manage and supervise the project team
  • Project Management

  • Handles multiple projects and assists in designating work to team
  • Technical Expertise

  • Extensive knowledge in network and equipment platforms, systems, and circuits
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