Job Summary :
Performs troubleshooting and supports customers. Supervises the project team.
Typically has fewer than 2 years of supervisory experience and is not fully proficient in all areas of responsibility.
Troubleshooting and fault resolution of reported / detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces incident reports for the customer
Understands customer cabling requirements, performs site surveys, provides cost estimates to sales and installation of new cables
Performs testing of cables before handing to customer
Manages, briefs, and instructs vendors for installation, testing, and labeling
Performs preventive maintenance to IBX equipment to prevent faults from occurring
Assigns, instructs, and supervises IBX Technicians
Plans core duties for IBX Technicians to complete
Ability to manage and supervise the project team
Handles multiple projects and assists in designating work to team
Extensive knowledge in network and equipment platforms, systems, and circuits