As a Field Service Engineer you will be part of the Country Service Team, Oman. You will ensure proper execution of the service work for the drives, being an Ambassador for ABB in front of the End User.
Tasks : Project Management :
Project Management :
Ensuring the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and / or external teams.
Coordinating resolution with After-Sales Service and / or Spare Parts teams.
Recommending appropriate solution for customer requests, and coordinating with related teams to ensure the complete handling of the request (e.
g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
Proactively informing customers about issue status based on inputs, and clarify any questions. Ensuring a positive customer experience throughout the entire process.
Managing database with partner records and initiating and driving due diligence and partner qualification processes.
Managing ALS inventory, ensuring inventory records is up date and reviewing partner delivery and related documents for accuracy.
Leading all deliveries to customers. Ensuring commitment and on time delivery to meet customers satisfaction.
Supporting customs clearance and working closely with the related team to expedite delivery of free supply materials to ABB partners.
Technical Support :
Leading all Factory Acceptance Tests (FAT) at ABB partners facility and provides technical support as needed. Ensuring quality of product and reporting any faults captured during the FAT to partner quality assurance team.
Preparing FAT report and all related documents for all FAT performed at ABB partner facility.
Calling out duty, providing technical support on side / remote location to ABB ALS customers for VSD commissioning and troubleshooting whenever needed.
Ideally you should have bachelor’s degree in Electrical / Electronic Engineering with 5+ years of experience in a similar role.
You should have experience in Artificial Lift Applications (ESP, SRPs & PCPs) along with Solid understanding of electrical surface equipment (especially variable frequency drives).
Background in oil & gas industry and project management will be of added advantage for this role.