Do you see yourself as an ITSupervisor at Holiday Inn Muscat Al Seeb Hotel?
What's your passion? Whether you'reinto tennis, shopping or karaoke, at IHG we're interested in YOU. At IHGwe employ people who apply the same amount of care and passion to theirjobs as they do their hobbies -
people who put our guests at the heart ofeverything they do. And we're looking for more people like this to join ourfriendly and professional team.
Holiday Inn Muscat Al Seeb is Set 2km from Muscat City Centre shopping mall, this laid-back, modern hotel is 9 kmfrom Muscat International Airport.
The 185 rooms equipped with an array ofmodern amenities and latest technology.
What’s the job?
As IT Supervisor you’ll ensureour computers are installed properly, working efficiently and that systemsecurity measures are in place.
You’ll also install new systems to improvehotel efficiency, always following standards and guidelinesand make sure your teams have the tools andresources they need to work well.
Your day to day
As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently;
Keep up to date with all approved systems and technology including; Computer Hardware systems and devices including PC LAN technology, Software operating and utility systems, Front Office and Accounts Receivable Property Management Systems, Interfaces to and from Front Office Property Management Systems and other Systems, Back Office Accounting Systems, PC and LAN based Office Automation products, Internal and External Electronic Mail / Facsimile / Scanner software and communication tools, Point of Sale Systems, Guest and Administration Voicemail, Call Accounting, Cabling, Hub / Switch Management Systems, Assist and Support Electronic Door Locking Computer System, Computer Virus protection and Hotel IT Security and Firewalls.
Maintain an up-to-date list of all computer hardware and software at hotel
Monitor the performance of the systems and maintain log book of performance
Understand all standards and customized features and functions of the Hotel front office system
Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
Maintain uncompromising data and physical security standards
Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager / Leader
Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
Follow-up outstanding points from the latest IT audit of his / her hotel under the supervision of IT Manager / Leader
Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency
Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer-
related external vendors
Install and test corporate approved program changes to the hotel computer system(s)
Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short-term and long-terms needs
Ensure all hotel routine maintenance for IT equipment comply with policies and standard
Conduct and coordinate annual PCI and credit card / data security training for hotel employees based on information security standards.
Diploma or Vocational Certificate in ComputerScience or IT or related field
4 years’ related experience or with computerset-up and troubleshooting
Working knowledge of networks and operatingsystems and databases
Strong analytical and problem-solving skills
Knowledge in PCI DSS (Payment Card IndustryData Security Standards)
Great communication skills
A team player, proactive, responsible,hardworking and able to work under pressure