Guest Experience Specialist- HOLIDAY INN MUSCAT AL SEEB
InterContinental Hotels Group
Muscat, Muscat, Oman
منذ 23 يوم


Do you see yourself as a GuestExperience Specialist at Holiday Inn Muscat Al Seeb Hotel?

What's your passion? Whether you'reinto tennis, shopping or karaoke, at IHG we're interested in YOU. At IHGwe employ people who apply the same amount of care and passion to theirjobs as they do their hobbies -

people who put our guests at the heart ofeverything they do. And we're looking for more people like this to join ourfriendly and professional team.

Holiday Inn Muscat Al Seeb is Set 2km from Muscat City Centre shopping mall, this laid-back, modern hotel is 9 kmfrom Muscat International Airport.

The 185 rooms equipped with an array ofmodern amenities and latest technology.

Job Overview :

As Guest Experience Specialist, youwill provide reception services for Guests to contribute to an overallexceptional experience from check-

in through check-out and complete audits, asrequired. Receptionist contributes to the first impressions of our Guests and,therefore, must perform the following tasks to the highest standards :

Duties &Responsibilities :

  • Demonstratea knowledge of hotel room categories, room rates, packages, promotions andother general product knowledge necessary to perform daily duties.
  • Ensurean efficient reception experience for Guests, including check in / out, andcomplete audit procedures, as required.
  • Demonstratea high level of customer service at all time.
  • Ensurethat both the Duty Manager and Reception Supervisors are kept fully aware ofany relevant feedback from guests and, or, other departments.
  • EfficientCheck in and Checkout process as per S.O.P.
  • Beaware of the company’s Loyalty programs and its various levels.
  • Ensureall vacant guest room dockets are checked for any bills or checked outregistration cards.
  • Ensureall guest profiles are updated after check-in and reviewed by the DM prior tofiling.
  • Usethe correct procedures regarding the acceptance of foreign currencies, creditcards and cash in accordance with the hotel credit policy.
  • Complywith hotel security, fire regulations and all health and safety legislation.
  • Actin accordance with policies and procedures when working with front of houseequipment and property management systems.
  • Followcompany brand standards.
  • Qualification andRequirements

    High school diploma and one or moreyears related experience and / or training; or equivalent combination ofeducation and experience.

    Customer service skills, English Speaking isPre-Intermediate, Leadership Personality, and Hotel Working Experiences.

    بريدي الالكتروني
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    استمارة الطلب