Front Office Manager
ibis Muscat
MUSCAT, North Oman, Oman
منذ 22 يوم

French (Intermediate)

Essential and optional requirements

Overview of duties

  • Ensures that guests' have a smooth running stay at the hotel
  • Manages and motivates front office teams in order to provide high quality services for guests
  • Ensures the department meets its quantitative and qualitative targets
  • Increases revenue through his / her sales efforts and by managing rooms revenue effectively (Revenue Management)
  • Implements brand and Group projects and identity features .
  • Customer relations

  • Maintains close relationships with guests throughout their stay in order to foster loyalty
  • Anticipates guests' needs and takes them into consideration
  • Handles guest complaints if they have not been dealt with by team members and provides a rapid solution
  • Conveys the hotel's image"
  • Professional techniques / Production

  • Ensures that the hotel's pricing policy is correctly applied (price value, start and end of price validity)
  • Keeps the database up-to-date
  • Ensures that guest documentation and information is available and up-to-date
  • Ensures that information in the directory and e-directory is clear and up-to-date
  • Draws up the rules and processes governing overbooking and the removal of guests from rooms
  • Ensures that internal audit procedures are duly applied
  • Team management and cross-departmental responsibilities

  • Develops employees' motivation and team spirit by creating a good working atmosphere
  • Takes part in or validates recruitment
  • Organises the welcome and integration of new employees
  • Prepares and / or checks work schedules in line with activity forecasts
  • Carries out annual performance appraisals for team members and sets targets
  • Draws up the training plan and follows up implementation
  • Helps employees improve their skills and provides support for career development
  • Applies labour legislation
  • Commercial / Sales

  • Sets up the hotel's pricing policy in conjunction with the General Manager,
  • Trains the team to use and apply sales pitches
  • Sets the daily occupancy and average room rate targets for the team
  • Ensures the brand and / or Group's loyalty programme is promoted to guests
  • Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace
  • Management and administration

  • Ensures that invoicing and cash operations procedures are respected
  • Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
  • Draws up the annual budget for the department, analyses results and implements any corrective actions required
  • Manages the department's headcount for optimum efficiency
  • Is responsible for the efficient running of the department
  • Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy
  • Applies and ensures application of the hotel's security regulations (in case of fire etc)
  • Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)
  • Is responsible for the safety of people and property in the area under his / her remit.
  • Ibis and its people

    Simplicity, Modernity, Well-being

    Acteurs, the Ibis staff training and professional development programme , enables staff to :

  • become more professional by acquiring new skills,
  • learn a second profession,
  • be more independent in guest relations,
  • receive recognition for their skills
  • قَدِّم طلبك ترشيحك
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب